Shipping Policy

At Softly, we want to make sure you receive your order as quickly and smoothly as possible. Please read our shipping policy below for all the details.

Processing Time

All orders are processed within 24–48 hours (Monday–Friday, excluding holidays).

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Delivery Times

Standard Shipping: 7–10 business days (depending on your location).

Express Shipping (if available): 3–5 business days.
Please note that delivery times may vary due to customs clearance or local postal delays.

Shipping Fees

Free worldwide shipping on all orders.

No hidden fees — the price you see at checkout is the final price.

Order Tracking

Every order comes with a tracking link so you can follow your package in real time.

You can also check the status of your order anytime on our “Order Tracking” page using your order number and email address.

Customs & Taxes

International orders may be subject to customs duties or import taxes, depending on your country’s regulations.

These fees are the responsibility of the customer, but most of our shipments are delivered duty-free.

Lost or Delayed Packages

If your order is significantly delayed or lost during transit, please contact us at getsoftly@gmail.com.

We will work with the carrier to resolve the issue and, if necessary, send a replacement at no extra cost.