FAQ
How to contact customer service?
You can reach our customer service team at any time through our Contact Form on the website or directly by email at getsoftly@gmail.com.
Our team is available Monday to Friday and will respond within 24 hours.
We’re here to help with sizing advice, order updates, or any other questions you may have.
What are your delivery times?
Orders are processed within 24–48 hours.
Standard delivery: 7–10 working days (depending on your location).
Express delivery (if available): 3–5 working days.
Once your order has been shipped, you will receive a tracking link by email so you can follow your package in real time.
Can I track my order?
Yes! After your payment, you will receive an order confirmation email with your order number.
As soon as your package is shipped, you will get another email with a tracking link that lets you follow every step of your delivery.
You can also log in anytime to the “Order Tracking” page on our website with your order number and email address.
How can I return my items?
We offer a 30-day money-back guarantee. If you are not fully satisfied with your purchase, you can request a return within 30 days of delivery.
To start a return:
Contact us via our Contact Form or at getsoftly@gmail.com with your order number.
Make sure the items are unused, unwashed, and with their original tags attached.
Once your return is received and inspected, we will issue a full refund to your original payment method within 5–7 business days.
➡️ Tip: Exchanges for another size or color are also possible, depending on stock availability.
What size should I get?
Our shapewear is designed to adapt to different needs:
If you want extra shaping and a tighter fit, choose one size smaller.
If you prefer more comfort for everyday wear, choose one size larger.
To help you decide, please check our detailed Size Guide available on each product page.
And remember: if the size doesn’t feel perfect, you can always exchange or return it within 30 days thanks to our money-back guarantee.
Will it show under clothes?
No. Our shapewear is seamless and invisible, even under tight dresses or light fabrics.
The smooth edges and thin design ensure that it blends perfectly with your outfit, so you can enjoy a refined silhouette without anyone noticing you’re wearing shapewear.
Will it help with posture support?
Yes, the gentle compression of our design not only shapes your curves but also provides additional support for your back and core.
This can help you maintain a better posture throughout the day and reduce discomfort from slouching.
Softly is built to combine style, comfort, and functionality, so you look confident and feel supported at the same time.
Can I wear it all day?
Yes! Softly is made from lightweight, breathable, and stretchable fabrics that keep you comfortable from morning to night.
You can wear it under your work clothes, during a night out, or even while relaxing at home.
The material is designed to let your skin breathe and move freely, so you stay comfortable all day without restriction.